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Navigation on websites missing

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New Contributor

Navigation on websites missing

I have noticed that on some websites the navigation buttons do not appear. In particular the TomTom shop would not work in Firefox because instead of the buttons I get a moving icon of bars, like a progress meter, but no button to click. Works fine on the old Explorer I have still on the PC. Also noticed that the Google "paid for" search results do not do anything, (but this may be down to the fact I have blocked doubleclick). Currently running Firefox version 20.0.1 on Windows 7 32 bit. Any suggestions would be gratefully received. Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Senior Contributor

Re: Navigation on websites missing

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

7 REPLIES
Senior Contributor

Re: Navigation on websites missing

Hello,


I'm not sure that I follow what you are saying. Could you please upload a screenshot of the problem?

Thanks,

Curtis

New Contributor

Re: Navigation on websites missing

Screenshot showing small red bar where button should be as requested

2013-09-17-00-09-39-763f7f.png
Senior Contributor

Re: Navigation on websites missing

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

Site Moderator

Re: Navigation on websites missing

Curtis,note the OP "technoweary " passes on thanks /questions/971459

New Contributor

Re: Navigation on websites missing

Thanks for your help guys. I was completly locked out after marking the issue solved. The problem with the Google "paid for" search results was also resolved by the reset. Cheers to all.

Site Moderator

Re: Navigation on websites missing

P.S. I note prior to the reset that you had content blocker extensions etc. Possibly depending on how they were configured and interacted they may well have been the cause of this problem.

Your system information (aside) showed

 Extensions

   Anti-Banner 13.0.1.4307
   Content Blocker 13.0.1.4307
    IDM CC 7.3.59
   Troubleshooter 1.1a
   Updated Ad Blocker for Firefox 11+ 0.7.7
   VWC Cocoon vb-20130529201226
   Kaspersky URL Advisor 13.0.1.4307 (Inactive)
   Safe Money 13.0.1.4307 (Inactive)
   Virtual Keyboard 13.0.1.4307 (Inactive)
Senior Contributor

Re: Navigation on websites missing

Thanks for saying thanks technoweary!

Curtis ( cyborg4 )