cancel
Showing results for 
Search instead for 
Did you mean: 

My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

SOLVED
Highlighted
New Contributor

My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

Yesterday (19Feb) FF was working fine and I hadn't experienced a crash in several weeks. This morning, the program had crashed, and when it recovered, it said it was updating. Since then, it has crashed 4 or 5 times, usually just in a static (not bringing new pages up) condition. My computer hasn't been changed. The only add-ons running are McAfee Site Advisor 3.6.0, Noscript 2.6.5.7, and Xmarks 4.1.3

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

4 REPLIES
Site Moderator

Re: My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

Key into the address bar about:crashes you should get a list of Crash IDs paste a couple of those into your next Message. Also ensure any security related software is fully updated that often causes problems when upgrades to Firefox are released.


Standard reply:


We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

Here are the last three error reports from this morning. earlier reports date back to november of last year and probably aren't relevant.

bp-d9763536-189d-4761-96fe-2052721302202/20/20137:56 AMbp-fdb0b417-22ac-42ef-bebb-da57421302202/20/20135:55 AMbp-e6d33504-e9e9-4fc9-97fa-ebf5221302202/20/20135:42 AM

Site Moderator

Re: My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

Site Moderator

Re: My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!