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My exceptions list is suddenly blank

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New Contributor

My exceptions list is suddenly blank

This morning, everything that was in my exceptions list has suddenly disappeared. This list took years to compile. Thanks a lot Mozilla. Nothing special happened overnight as I simply put the computer to sleep before I did.

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: My exceptions list is suddenly blank

Saw you were having a really tough time and getting "technical" responses. In case you weren't able to get this fixed, I finally found a way:

  CLICK ON:   TOOLS
  CLICK ON:   CLEAR RECENT HISTORY
  UN-CHECK:  OFFLINE WEB SITE DATA and SITE PREFERENCES  

This took care of the issue for me, I'm sure it will for you too.

Kath

22 REPLIES
Site Moderator

Re: My exceptions list is suddenly blank

You can try to restore the permissions.sqlite file from the Time Machine.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
New Contributor

Re: My exceptions list is suddenly blank

I have no idea what I am supposed to do. I am not a techie. Your link just sends me to some techie support page.

Site Moderator

Re: My exceptions list is suddenly blank

New Contributor

Re: My exceptions list is suddenly blank

So, I'm supposed to learn all about a whole new piece of unrelated software and all of its intricacies, etc, just because your mal-functioning software doesn't work right? Really?

Site Moderator

Re: My exceptions list is suddenly blank

computers don't always work perfectly & files on a harddrive might get corrupted. cor-el has pointed you to the file which stores all the site-permissions and exceptions for the firefox browser and the location of your firefox profile folder, where it resides - in case you can restore it through your sytsem's integrated backup software you might recover this data, but it obviously requires some efforts...

New Contributor

Re: My exceptions list is suddenly blank

Pointed me to the file how?

Site Moderator

Re: My exceptions list is suddenly blank

you'll have to try to restore the file named permissions.sqlite located in your profile folder from a backup prior to the date when your custom settings vanished.

New Contributor

Re: My exceptions list is suddenly blank

I don't have a backup.

New Contributor

Re: My exceptions list is suddenly blank

Where is the profile folder? Profile of what?