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My computer is not recognizing my upgrade of the new firefox- despite downloading it mutlitple times... what do I do

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New User

My computer is not recognizing my upgrade of the new firefox- despite downloading it mutlitple times... what do I do

I returned from 2 mos away and proceeded to upgrade my computer- no prob- when I went to upgrade firefox- it did- to a point- gave me all these add ons that possessed my computer- I had a friend help me sort thru all the issues- and got them straightened out- re down loaded firefox - it has a new tab - separate from comcast- (firefox and all the new features) but w the comcast area- it wont recognize firefox- ie: facebook says I need upgrading of firefox- even firefox says I need upgrading- lol- when I browse for info re firefox- (not in firefox) also my desktop says old version of firefox- I love firefox browers but not the add ons btw- so if u can tell me how to show it- w out the add ons I would love it- thanks- My IT man didnt know how to make it work either- Thanks I am running windows XP,bold text

2 REPLIES
Site Moderator

Re: My computer is not recognizing my upgrade of the new firefox- despite downloading it mutlitple times... what do I do

hello decaf58, your useragent (the piece of information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.6. probably some sort of toolbar or adware has overwritten it. please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

Senior User

Re: My computer is not recognizing my upgrade of the new firefox- despite downloading it mutlitple times... what do I do

Your User Agent shows that you have 2 items installed that may be affecting the correct reporting of your Firefox version (Fast Browser Search and Shopper Reports):

  • your user agent:
    • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 ;ShopperReports FBSMTWB

Fast Browser Search (FBWMTWB)

Shopper Reports

Also see - Websites say that Firefox is outdated or incompatible even though it's the latest version

In addition, you may want to scan for malware on your system using several free scanners:


Other - You may need to update your Plugins

  • Adobe Shockwave for Director Netscape plug-in, version 11.0

Adobe Shockwave Player (not the same as Flash or Shockwave Flash)