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My browser keeps saying adobe has crashed. The errors have become more frequent now.

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New Contributor

My browser keeps saying adobe has crashed. The errors have become more frequent now.

My browser freezes then I get the error about adobe crashing. This has been happening for a few months now. I've uninstalled and reinstalled firefox and adobe multiple times. I tried making a new profile for firefox also, but nothing has helped. This past week I have also been getting errors about the shockwave plugin crashing. I've tried malware removal, antivirus removal, but it's all coming back clean. I'm not sure what to do anymore.

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New Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

That is so true and so sad. I wish all these companies would just own up, admit they need to work on things and solve this problem. I also just read on Adobe's website last night, that apparently they've been hacked in to. I wonder if that has anything to do with th current issues (even though it appears to have been going on for quite a long time now)? I just wish this would get fixed. I shouldn't need 3 browsers on one computer (and a new computer, at that).

26 REPLIES
Expert Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

New Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

I've tried those I need another solution please.

Expert Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

Site Moderator

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
New Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

You gave me some of the same links, which I said didn't help me. But I'll try the other suggestions.

New Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

The problems (for me) started with the latest Firefox update. I have done everything recommended at the Firefox website. My respect for Mozilla has fallen to the level of Microsoft.

All Star Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

Try disabling this plugin:
Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122


If the above doesn't work, try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

New Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

huh? Can you point me somewhere to start looking for these things? thanks

Legendary Contributor

Re: My browser keeps saying adobe has crashed. The errors have become more frequent now.

Hi p19581aaa, this is some standard guidance that addresses the most common issues with Flash in Firefox. I'm sure I'm repeating some of the above, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?