Hi, For the past 2 months I have had problems when trying to access my online account with Santander.
The problem starts when I am forwarded to my log in screen. After typing in my details and pressing enter the Mozilla browser crashes. The only way I can come out of Mozilla is by using the Control/Alt/Delete function, I can then end the task from this option.
After using this method there is a bigger problem, I can not open any more browsers. After clicking on the internet browsers I have I just get nothing, and I have to restart the computer before I have access to my browsers again. The only way I can access my accounts through my browser is my clearing my cache before I access the site. Although, this is only a temporary fix and after a day or two I get the same issue.
The frustrating thing is this has not been happening long but I certainly don't want to have to clear my history every time I need to visit my bank account......!
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thanks for your quick response. I have listed the crash reports as you requested below, although looking at the dates there seems to be no crash report for this morning?
9a61c067-802e-4fa5-aeec-08889aba0f57 98d3b1bf-8dd9-4175-817d-eb5ae3e8d48d a0d7130e-19c9-40ca-b6a6-588fdd5dbcbe bcf6835f-f75e-4586-bfe1-5abcdd3d8fa8 bp-fcd8b326-607e-4a91-87b0-a7bdb2121210
I shall try starting firefox in safe mode and see what errors - if any-I get and then report back to you
I started firefox in safe mode and attempted to log on to Santander, unfortunately the problem still persists, which would, i believe, mean that the add on's are fine. As I previously posted, it seems to clear the fault temporarily when I clear my cache from Mozilla "clear recent history".
I have posted a screen shot although this wont really show much, only that firefox has crashed.
Again thanks for your help
I have the same problem on Santander & HSBC - and today its started in Barclays too! I have reinstalled, cleared cache, run in safe mode etc.... nothing works. Been like it since 16. Time to dump my much trusted and relaible Firefox by the looks of it. I will miss it after all these years.....unless there's an instant, easy solution?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.