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My bookmarks disappeared. The health report says I have 289, but I can't access them.

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New Contributor

My bookmarks disappeared. The health report says I have 289, but I can't access them.

I opened firefox and all my bookmarks were gone. There is only 1 backup, it is from this morning and it contains only the default bookmarks. However, when I go to the health report it says I have 289 bookmarks, so it knows they are there somewhere.

13 REPLIES
Support Forum Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

Site Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

IMPORTANT please backup your bookmarks, and backup your Firefox profile right away. Put the files somewhere safe outside of Firefox profile or program paths, your XP Desktop will be ok. Please Do NOT attempt to restore any bookmarks until you have done that.

I would not rely on the Firefox Health Report (FHR) to confirm your correct current bookmark status.

Once backed up have a look at

There is a method of using the Windows OS to recover previous versions of Files but i do not think that is present on Windows XP so we probably need to work only with whatever you do have in the profile.

Site Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

New Contributor

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

None of that worked, but thanks for the suggestions guys. This is like the 3rd time Firefox has eaten my bookmarks when it installs an update - looks like I'm switching to Chrome or Opera, I recommend everybody else does the same until Mozilla figures out how to avoid doing so.

Site Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

Firefox should not do that. Sorry you are having problems but most of us do not see that happening.

Had you stayed with Firefox you could have made sure you backed up your bookmarks manually that should have ensured you would not loose them even if you had a problem with Firefox somehow loosing the current bookmarks.

If you have another device you could have tried using firefox sync and that way ensure you had similar bookmarks on more than one device.

New Contributor

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

"most of us do not see that happening. " That's a really dumb ass thing to say, it really doesn't matter what you or anybody else sees happening, it happened.

As for the rest, well yes, however if you need to back up your booknarks on the off chance that your browser is going to just decide to erase them all, that makes it a pretty shitty browser now doesn't it. Hell, even IE can update without deleting your bookmarks.

Site Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

Firefox updates without losing bookmarks. Firefox also automatically backs up snapshots of bookmarks. Generally Firefox works well. Your problems may well have been cause by third party software.

I doubt IE works totally faultlessly in all circumstances.

Backing up important information is often good practice whether that relates to browser use or general computer use.

New Contributor

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

"Firefox updates without losing bookmarks." Clearly it doesn't always, it has done it to me 3 times, once on this computer and twice on another.

"Firefox also automatically backs up snapshots of bookmarks." Not always, otherwise I wouldn't have posted this problem, would I?

"Your problems may well have been cause by third party software." That is just a bullshit excuse to not address a serious bug somewhere within Firefox

"Backing up important information is often good practice whether that relates to browser use or general computer use. " Yet more bullshit weasel words to avoid addressing an issue.

Really people, if you have no solution, then why waste time making such pointless posts. It's almost as if you feel threatened by the fact that there is a major flaw somewhere in Firefox. It's just a browser, and it has a problem. There is no need to post to deny it, the fact that this thread even exists is all the proof you need that the problem exists.

Site Moderator

Re: My bookmarks disappeared. The health report says I have 289, but I can't access them.

We could try to help you but it looks like you would prefer to other browsers anyhow.