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My back button keeps disapearing

New User

My back button keeps disapearing

I add it with the "customize" feature, but after i restart Firefox(beta, 25) it disappears. Please Help it is getting more annoying by the millisecond!

Site Moderator

Re: My back button keeps disapearing

hello Matt58, maybe the file that holds the customization of the user interface is corrupted or one of the addons is interfering.

in order to reset the UI, go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named localstore.rdf - it will be regenerated again the next time you launch the browser.

otherwise if the former doesn't work, you may have to go through your extensions and disable them one by one until you find out which one is causing this...

Mozilla Support Contributor

Re: My back button keeps disapearing

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.


Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.