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My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

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New User

My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

Installed Add-on, 3rd party toolbar (2 toolbar add-ons) disappears after Firefox browser is closed and re-opened. This happens regularly and I keep having to manually add the toolbar buttons via the customise option.

Is there a way to stop this from happening?

3 REPLIES
Support Forum Moderator

Re: My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

This can be cause by a problem with the file that stores details of toolbar customizations. For details of how to fix that see https://support.mozilla.com/kb/Toolbar+keeps+resetting

New User

Re: My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

I was losing all of my toolbar buttons about once a week. Since I tried the "fix" above, it's happening every day. Every single day I have to re-customize before I can begin to work. This is seriously infuriating.

New User

Re: My add-on toolbar buttons keep disappearing when closing and re-opening Firefox...toolbar grey-space area is there but buttons are not. How do i get them back and make sure they remain in place?

Solution that worked for me provided by cor-el: [https://support.mozilla.com/en-US/que.../822834?new=1]

The second Google cache link works. To find the file in Windows, in Firefox click "Help", then "Troubleshooting Information". In the new tab that opens click the box "Open Containing Folder" under Application Basics and next to Profile Directory. Close Firefox. Find the file "localstore.rdf" (in the Windows folder you just opened) and delete. Open Firefox and customize your toolbars. Should be the last time you have to do it.