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My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

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My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

When I signed on to Firefox this morning, I received notification that an important security update should be installed. When I installed it, a window appeared showing addons that were not supported in this new version. One of them was the Norton Toolbar. I rely on the Identity Safe part of the toolbar to provide me with automatic signons to frequently visited websites. How can I get this function back?

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Expert Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

Norton has published an update to make their add-ons work with the new version of Firefox. Click this link for details:

http://community.norton.com/t5/Norton-360/Update-Available-Firefox-6-0-Compatibility-Patch/td-p/5124...

14 REPLIES
Expert Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

Norton has published an update to make their add-ons work with the new version of Firefox. Click this link for details:

http://community.norton.com/t5/Norton-360/Update-Available-Firefox-6-0-Compatibility-Patch/td-p/5124...

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

I followed the advice for the Add-On manager and it worked! Got my Norton Toolbar back.

Thanks.

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

The fix works with Windows Vista and Windows 7 32bit but does not work with Windows 7 64bit.

Support Forum Moderator

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

@Mike4967

See Norton support for help with their software. http://norton.lithium.com/norton/

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

Hi Mike4967:

There's a thread in the Norton forum here that may be helpful. If your Norton Toolbar v. 2011.7.1.3 and Symantec IPS v. 3.1 extensions weren't updated properly when the Firefox 6.0 patch was delivered via LiveUpdate, it's likely a complete re-install of your Norton product is required.

I use NIS 2011. I think that the version numbers of the FF6 extensions shown in the attached image are identical for NAV and N360, but I can't be absolutely certain.


Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * Firefox 6.0

2011-08-22-06-01-08-78b654.jpg
New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

I will upgrade to Firefox 6 when Norton Identity Safe is included as a standard add-on - not before. Or, if given the choice between upgrading to FF6 without this feature and giving up FF I will opt for the latter. Besides this, I have no problem with FF - it does a fine job.

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

I have the latest update of Norton, Live Update has been run, and I still can't see my Norton toolbar/Identity Safe. HELP!!

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

Hi gnmcmullen:

First ensure that your Firefox browser is updated to the latest v. 8.0.x. (Tools | About Firefox | Check for Updates).

If that doesn't solve the problem, please post back with the name of your Norton product (e.g., NAV, NIS, N360), the exact version of your Norton product from Support | About (e.g., the latest version of NIS 2011 is v. 18.6.0.29), the version numbers of the Symantec extensions in your Firefox browser from Tools | Add-ons | Extensions (e.g., for NIS 2011, it should be Norton Toolbar v. 2011.7.3.6 and Symantec IPS v. 3.2), and the version number of the coFFPlgn.dll file in the C:\Program Files\ folder for your Norton product (e.g., for NIS 2011, C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coFFPlgn.dll is currently v. 2011.7.2.3).

If you have a 2012 Norton product the location and version number of these files will be slightly different.


Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * Firefox 8.0.0

New Contributor

Re: My Norton Identity Safe disappeared along with the Norton Toolbar when I installed Firefox 6. When will I get it back?

I get my Norton products from Comcast as a part of the "benefits" of subscribing to their internet service. I've checked all of the versions of everything that I have. Firefox is v.8.0. My Norton product is the Norton Security Suite V.5.1.0.29 just downloaded from Comcast last week. The Toolbar is 2011.7.2.3, the Symantec IPS is v.3.2 and the version number of the coFFPlgn.dll is Engine 43.2.0.12/v2010.6.1.2.