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Mozilla Firefox 13.0.1- Gmail not working since update

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Mozilla Firefox 13.0.1- Gmail not working since update

Hi,

I got an update to Mozilla Firefox over the weekend, and since then, it's not been working 100% correctly. I have version 13.0.1

I use gmail, but now can't seem to log in. I can get to the log in page no problem, but when I out my details in it tries to connect but nothing really happens (you can see "Connecting..." with the moving circle in the title field of the tab, so it seems to be doing something, but nothing actually happens).

Sometimes I get the "loading mynamegoeshere@gmail.com..." with the progression bar underneath, but the bar stays clear all the time. I don't always even get that far, sometimes it stays on the log-in page even though the Connecting circle is moving, sometimes it just changes to a blank page.

There has been one occasion when I got to the inbox, but only the HTML version (you know the one that you get if you have a slow connection), but then I couldn't actually open my emails and eventually logged out. That has not happened since.

I also use another gmail account for work (which we use by logging in through a portal on our website), and have been having a similar problem with that, only that sometimes the pop up window that appears just comes up as an about:blank tab.

Refreshing the page (for either account) doesn't seem to have any effect.

I can get around the problem for the moment by using IE, but for a host of reasons I'd prefer to be able to use Firefox.

Is there any way of fixing this? I have looked here http://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating?s=firefox+13.0.1... and updated my Windows Firewall putting Mozilla in as an exception, but that doesn't seem to have made a difference.

This also applies to other Google stuff like the calendar.

I am not having any problems with other websites.

I use AVG for my anti-virus, but Windows Firewall.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Mozilla Firefox 13.0.1- Gmail not working since update

hello loonyloo, thanks for reporting with your system details. please enter about:config into the location bar, search for all preferences that begin with network.http. and are set to a custom value (=shown in bold). please right-click and reset those settings - in particular network.http.keep-alive should be set to true, in order for encrypted pages at google to load normally again.

6 REPLIES
Site Moderator

Re: Mozilla Firefox 13.0.1- Gmail not working since update

hello loonyloo, thanks for reporting with your system details. please enter about:config into the location bar, search for all preferences that begin with network.http. and are set to a custom value (=shown in bold). please right-click and reset those settings - in particular network.http.keep-alive should be set to true, in order for encrypted pages at google to load normally again.

New Contributor

Re: Mozilla Firefox 13.0.1- Gmail not working since update

Thanks, that works perfectly.

New Contributor

Re: Mozilla Firefox 13.0.1- Gmail not working since update

Hello,

I have the same problem, but with all sites!! Since i update the new version (13.0.1) i can't work anymore properly. Mozilla stops working in one minute and never came back.

Can you help me?

Thanks.

New Contributor

Re: Mozilla Firefox 13.0.1- Gmail not working since update

Hello there,

I have the same problem only I can't even reach the login page. I have searched my about:config for the network.http as mentioned above and all look as they should.

Any other ideas?

Many thanks,

New Contributor

Re: Mozilla Firefox 13.0.1- Gmail not working since update

I cleared everything in the firefox history and it works now.

New Contributor

Re: Mozilla Firefox 13.0.1- Gmail not working since update

Clearing the history worked for me too.