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MY WIFE CANNOT OPEN INDIVIDUAL MAIL IN AOL USING FIREFOX.

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MY WIFE CANNOT OPEN INDIVIDUAL MAIL IN AOL USING FIREFOX.

we use FIREFOX all the time when on the internet. when my wife logs into her mail at AOL and clicks on each individual email they will not open so she can see the content. can use INTERNET EXPLORER and each individual mail will open. I can open her mail on my computer using FIREFOX.

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Site Moderator

Re: MY WIFE CANNOT OPEN INDIVIDUAL MAIL IN AOL USING FIREFOX.

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems