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Live telephone support number?

New Contributor

Live telephone support number?

What number can I call to get live, inperson telephone support?

Support Forum Moderator

Re: Live telephone support number?

Mozilla do not offer telephone support. The options they offer are this forum or a text based chat service (not always open). For more details of the chat service go to

(link updated)

New Contributor

Re: Live telephone support number?

Live chat doesn't work either. ;-(

Shooting Star Contributor

Re: Live telephone support number?

Live chat link posted by TonyE is incorrect; the correct link is

The hours for live chat are listed on the link below. Please note the following on that page:

  • Note that all times are US Pacific Daylight Time (GMT -07)
  • "Note that our live chat service is only open when we have support volunteers available."
  • Special hours for April 22 and April 25
  • Link: (scroll down to the Live Chat section)


You are using an out-of date version of Firefox; consider upgrading to avoid the security issues that may be found in your version, Firefox 3.5.11. See:

You need to update the following, in addition. All of the following have had security updates:

  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Shockwave Flash 10.0 r45
  • Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
  1. Check your plugin versions on either of the following links':
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
    • After the installation, start Firefox and check your version again.
  3. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information:
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.
  4. Update the Java plugin to the latest version.