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Lightshot will no longer work in FF16. Why not?

SOLVED
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New Contributor

Lightshot will no longer work in FF16. Why not?

When I click on the Lightshot icon an error message appears:

"Lightshot NPAPI plugin not found. Try to reload browser. If you keep seeing this error after reloading, please contact support@skillbrains.com"

Anyone else having this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Lightshot will no longer work in FF16. Why not?

Hello, My name is Serge. I'm developer of the Lightshot. First of all I want to apologize for the inconvenience caused by the incorrect work of our add-on. We already know about this problem, but it is very difficult to reproduce it in our environment. Please try "Lightshot desktop application", hope it will work well for you. You can download it from here http://app.prntscr.com/

4 REPLIES
Support Forum Moderator

Re: Lightshot will no longer work in FF16. Why not?

Sorry, I don't use that screenshot program myself, but thereis a comment on the download page about another user having a problem like that due to the WMP 1.1 add-on.
https://addons.mozilla.org/en-US/firefox/addon/lightshot/

The other thing would be to contact the developer at Skillbrains.

New Contributor

Re: Lightshot will no longer work in FF16. Why not?

Thanks for replying. I don't seem to have the Windows Media Player plugin, so I assume that the problem is caused by something else.

New Contributor

Re: Lightshot will no longer work in FF16. Why not?

Hello, My name is Serge. I'm developer of the Lightshot. First of all I want to apologize for the inconvenience caused by the incorrect work of our add-on. We already know about this problem, but it is very difficult to reproduce it in our environment. Please try "Lightshot desktop application", hope it will work well for you. You can download it from here http://app.prntscr.com/

New Contributor

Re: Lightshot will no longer work in FF16. Why not?

Thank you for responding, Serge. I've already downloaded the desktop version of Lightshot and it works fine with Firefox. Which is good because I like Lighshot very much and didn't want to have to find another screen capture program.

All the best. :}