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Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

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Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

The last two days Firefox 19.0 won't open MSN.Com. I can open the site in Chrome. I have deleted history and cookies several times but still no joy. Ad Bloc has been disabled on that page. I am using Vista on a Dell laptop.

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New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

Okay folks I have solved my issue. The clue was that both my wife on her laptop and me on mine were suddenly having trouble with this site. I brought down my router and left it off for a full minute. I powered off both laptops and left them off for a minute. I then brought the router back online and the laptops each back on line and now there is joy in the household. Both laptops now access MSN.com and all other sites. Super Text Twist still doesn't play but I think that is their problem and not mine since many others are complaining about the game not loading and someone from there said they were aware and working on it.

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Site Moderator

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Site Moderator

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

Possibly something has changed, make sure you clear the cookies for the specific site. and use Ctrl + F5 to reload the page. Other threads with further troubleshooting steps include

New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

I appreciate the response however the tip had no effect. Safe mode does not allow me to open MSN.com

New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

Hi, try setting a blank page as your home page instead of MSN.

New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

I hit Ctrl-T to open a blank page and set that as my home page. I closed Firefox. When I opened it again it worked correctly as my homepage but would still not go to MSN.com. It goes there. The Bing symbol shows in the address bar along with www.MSN.com but the page is blank white. There is no indication that anything is trying to load and I have left it on the blank page for well over 5 minutes with no change.

Site Moderator

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

csruff

  • are you able to open the MSN homepage from a link ?
    • such as /msn.com
    • or is the problem only if it is set on Firefox to be one of Firefox's homepages ?
  • presumably it still opens ok in Google Chrome ?
  • Have you tried: Ctrl+F5 & resetting the cookies ?

Longshot but as trouble shooting steps

  1. disable javascript, using Firefox Button -> Options
    see JavaScript settings and preferences for interactive web pages
  2. disable your FlashPlayer plugin
  3. if you have any add blockers etc. disable them
  4. try again to load from a link or bookmark
  5. clear site cookies, and clear cache, try again to load the page
  6. remember to reverse those changes you can, that you made above !!
New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

Hi, you may find as I did that the MSN page at this time is buggy (a graphic issue) but only with FF, as long as you do not use MSN at all everything else will work. Leave the blank page for a week or so and try MSN again, you will find that it may work as before.

New Contributor

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

I think that is where I have finally come. I open it with no problem in Chrome so when I feel the need to go there I will use that browser. Everything else except one game, Super Text Twist, seems to work fine and that game doesn't work even in Chrome!

Site Moderator

Re: Last two days Firefox 19.0 won't open MSN.com. Chrome will open it fine. I have deleted history and cookies but still no joy

the MSN page at this time is buggy (a graphic issue) but only with FF, Any more info or links about that please ?

If a major popular site is consistently failing only with Firefox someone needs to look into that.