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Kaspersky Anti Virus Add On Disabled

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New User

Kaspersky Anti Virus Add On Disabled

I have used FireFox for Years and I have ALWAYS been able to have the Kaspersky Add on in it. Now, I need some kind of Signed statement?? This browser has never had that problem before. I cannot (read: will not) use FireFox without Kaspersky incorporated into in.

How do I get this statement (or whatever it is I need) to reinstall the Kaspersky Addon. Am I supposed to contact them for it and have them send it to you or what. This used to be automatic and I am sure there are a lot of other people not happy about this. Your beginning to behave like Chrome. They did the same thing a few years ago, cut out a lot of addons and such and wouldn't do anything to help people get them back. But at least they support Kaspersky. Why not you guys, all of a sudden??

Yes, I am VERY upset. I had to set up another account because I could not log into my Original account. I asked it to send my password, NO RESPONSE, I asked to send my user name, NO RESPONSE; in total three emails not received to try access my account.

FireFox updated to version 43.0.1 a little while ago and its all gone kaflewy (I'm trying very hard to stay polite). So what happens now??

I just noticed below that Kaspersky is not even in my installed plugins list.


Erik

1 ACCEPTED SOLUTION

Accepted Solutions
Mozilla Support Contributor

Re: Kaspersky Anti Virus Add On Disabled

First, don't panic.

Second, Kaspersky will need to gets its extensions signed and push them out to users; it's not something you can apply to do on their behalf.

In the meantime, you will need to make a temporary exception to the signing requirement until they get updated. This is global for all extensions, there's currently no way to only make an exception for one specific extension.

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste xpin and pause while the list is filtered

(3) Double-click the xpinstall.signatures.required preference to switch it from true to false -- note that this is for Firefox 43 only

17 REPLIES
Mozilla Support Contributor

Re: Kaspersky Anti Virus Add On Disabled

First, don't panic.

Second, Kaspersky will need to gets its extensions signed and push them out to users; it's not something you can apply to do on their behalf.

In the meantime, you will need to make a temporary exception to the signing requirement until they get updated. This is global for all extensions, there's currently no way to only make an exception for one specific extension.

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste xpin and pause while the list is filtered

(3) Double-click the xpinstall.signatures.required preference to switch it from true to false -- note that this is for Firefox 43 only

New User

Re: Kaspersky Anti Virus Add On Disabled

Thank you, my friend!! That worked beautifully!!

BTW, I wasn't panicing, I was P****D. Windows 10 did an update a while back and although I can't verify it, I have been having problems with other websites and apps since that update. This was just another thing that "irritated" me. I realize that that update may have had nothing to do with this issue and it was a change of version that caused this, it is still, however, annoying.

Thanks again, my friend!!

Erik

New User

Re: Kaspersky Anti Virus Add On Disabled

I have the exact same problem and contacted Kaspersky via email and below is their reply. Without having to mess with my system settings as suggested by Jscher2000 and Kaspersky, is there really a 'patch D' that Firefox has not issued to Kaspersky? This is frustrating...both FF and Kaspersky have been very helpful in the past, seems like neither want to actually get this problem resolved (in my opinion)!

Hello ,

Thank you for contacting Kaspersky Lab Technical Support.

I do apologize for the inconvenience that you're having with your browser and I understand how important it is for you to get this issue fixed. Rest assured that I am here to help you.

Please be informed that there is ongoing issue with the latest release of Firefox. Based on the post you referenced we need to wait for patch D to be signed which will fix the problem. You could install Firefox ESR which is currently version 38: https://www.mozilla.org/en-US/firefox/organizations/all/

Alternatively you could follow the steps bellow. Type "about:config" in the url bar and hit enter. State "I'll be careful, I Promise" to continue Search for the entry "xpinstall.signatures.required" Set this to false. This will allow you to see your icons at the top of the browser as usual. It will still show them as disabled in the extensions screen though, but they appear to be working fine.

Please keep us posted so that we could fix this issue.

If you need further assistance, kindly refer to this link http://usa.kaspersky.com/support/home/contact-options/live-chat?ICID=INT50004723 for our Chat Support and a live person will be assisting you real-time. Chat support is available Monday to Sunday from 5AM to 11PM Eastern Time, (except select holidays). Or, should you wish to call us, you can reach our toll free number at 1-866-525-9094. Kaspersky Home Phone Support is available from Monday to Sunday 5AM to 11PM Eastern Time (except select holidays).”

Thank you for contacting Kaspersky Lab Technical Support and have a nice day!


Kindly reply to this message if you need further assistance.

If your issue has been resolved, please let us know. If you do not reply we will automatically resolve your request in 7 day(s).

Best regards, Mark G | Technical Support | Kaspersky Lab Americas

Confidentiality Notice This email message, and any attachments hereto, are for the sole use of the intended recipients, and may contain confidential and proprietary information. Any unauthorized use, disclosure or distribution of this email message or its attachments is prohibited. If you are not the intended recipient, please notify the sender by reply email and permanently delete this message and its attachments.

2015-12-22-08-09-59-b088f2.png 2015-12-22-08-09-41-0be6e7.png
Mozilla Support Contributor

Re: Kaspersky Anti Virus Add On Disabled

Hi jaygallimore:

Please be informed that there is ongoing issue with the latest release of Firefox. Based on the post you referenced we need to wait for patch D to be signed which will fix the problem.

Kaspersky is saying they have prepared (or are in the process of preparing) and have submitted (or will be submitting) their update, Patch D, to Mozilla for review/signature. It's not exactly clear where it is in the process, but it definitely isn't available yet.

New User

Re: Kaspersky Anti Virus Add On Disabled

Below is the latest email I received from Kaspersky 2 hours ago...seems to me that picking up the phone and talking directly with each other might expedite correcting this problem?


Hello ,

Thank you for contacting Kaspersky Lab Technical Support.

I do apologize for the inconvenience that you're having with your internet browser and I understand how important it is for you to get this issue fixed. Rest assured that I am here to help you.

Thank you for your response. Our developer are still working to fix the issue. At the moment there is not way to fix the issue. If you want Kaspersky to work properly on Firefox you will need to follow the step provided.

Correction it will not ruin your compute it is just the Setting on Kaspersky that we are configuring and not the operating system. Please keep us posted so that we could fix this issue.

If you need further assistance, kindly refer to this link http://usa.kaspersky.com/support/home/contact-options/live-chat?ICID=INT50004723 for our Chat Support and a live person will be assisting you real-time. Chat support is available Monday to Sunday from 5AM to 11PM Eastern Time, (except select holidays). Or, should you wish to call us, you can reach our toll free number at 1-866-525-9094. Kaspersky Home Phone Support is available from Monday to Sunday 5AM to 11PM Eastern Time (except select holidays).”

Thank you for contacting Kaspersky Lab Technical Support and have a nice day!


Kindly reply to this message if you need further assistance.

If your issue has been resolved, please let us know. If you do not reply we will automatically resolve your request in 7 day(s).

Best regards, Mark G | Technical Support | Kaspersky Lab Americas

Confidentiality Notice This email message, and any attachments hereto, are for the sole use of the intended recipients, and may contain confidential and proprietary information. Any unauthorized use, disclosure or distribution of this email message or its attachments is prohibited. If you are not the intended recipient, please notify the sender by reply email and permanently delete this message and its attachments.

Mozilla Support Contributor

Re: Kaspersky Anti Virus Add On Disabled

Hi jaygallimore, there is a Mozilla Add-ons team working with publishers. It's not something we delve into here in support.

New User

Re: Kaspersky Anti Virus Add On Disabled

Thanks jscher2000

New User

Re: Kaspersky Anti Virus Add On Disabled

Hi Guys

Isn't this fun!!

BTW, Jay, the work around does work. I did it first thing when I got jscher2000's response to my frantic call for help.

Now, when are they going to have this fixed?? I don't want to sound like a broken record (yeah, I remember them!!!) but I can't help but think all this has something to do with a recent major Windows 10 update. No proof of course but....


Erik

Highlighted
New User

Re: Kaspersky Anti Virus Add On Disabled

Thanks for your feedback Eric, I will be doing the work around that Jeff suggested as well. I am still running Windows 7, a tad gun shy of Windows 10 for more reasons than I care to mention. I too noticed some very strange things that happened after a recent update from Windows.

I like using both FF and Kaspersky, wish I could say that same about MS!


"Merry Christmas" Jay