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Just updated to 19.0.2 (MAC) and when I hit HOME button, browser cycles indefinately btwn the m. page (mobile) and standard page. Happended 2 updates prev too.

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New Contributor

Just updated to 19.0.2 (MAC) and when I hit HOME button, browser cycles indefinately btwn the m. page (mobile) and standard page. Happended 2 updates prev too.

About 3-4 updates ago I had exact same issue.

https://support.mozilla.org/en-US/questions/935238?esab=a&s=&r=0&as=s

Tried the recommendations and nothing worked until an eventual future update seemed to fix it. I usually dealy updates to avoid hassles like this. Today I did the 19.0.2 update and the first time I hit the HOME button....the browser started cycling (infinite loop style) between the regular home page (www.washingtonpost.com) and the mobile version (m.washingtonpost.com/). The browser just keeps cycling between the two pages like its trying to resolve and then bounces to other page, then back again.

Frustrating obviously but previous fix attempts all failed. Any help is much appreciated!!

3 REPLIES
Site Moderator

Re: Just updated to 19.0.2 (MAC) and when I hit HOME button, browser cycles indefinately btwn the m. page (mobile) and standard page. Happended 2 updates prev too.

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

you also might want to try to clear the cache & cookies from washingtonpost.com.

New Contributor

Re: Just updated to 19.0.2 (MAC) and when I hit HOME button, browser cycles indefinately btwn the m. page (mobile) and standard page. Happended 2 updates prev too.

Interestingly....when I hit COMMAND+N (shortcut for opening new window)....the standard page comes up and is stable, but there is nothing in the URL field. But when I click on any internal page link after that home page comes up stable...the same cycling-to-mobile-page headache starts right in again. Thanks

New Contributor

Re: Just updated to 19.0.2 (MAC) and when I hit HOME button, browser cycles indefinately btwn the m. page (mobile) and standard page. Happended 2 updates prev too.

Safe mode attempt yielded same result.

Removing cookies and clearing cache also yielded same result. Thanks.