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Javascript functionality is broken at Wells Fargo

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New User

Javascript functionality is broken at Wells Fargo

Since about the middle of June (may have started with FF 21, but unsure) I have been unable to transfer money between accounts at Wells Fargo.

The web page contains Javascript, and you are supposed choose a 'from' account drop down, then a 'to' account drop down, and then a new box will appear where you can type in the amount.

However, nothing happens after selecting my from/to accounts.

IE/Chrome do not have this problem.

Javascript is enabled in my browser and I tried setting all the options, but no luck.

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Javascript functionality is broken at Wells Fargo

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

2 REPLIES

Re: Javascript functionality is broken at Wells Fargo

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

New User

Re: Javascript functionality is broken at Wells Fargo

Thanks a bunch for the troubleshooting process!

I found that an installed "do not track me" add on (v2.2.9.520) was blocking a company called 'tea leaf'. Apparently tea leaf session tracking is initiated when going to the WF transfer tab within the portal.

While at the transfer screen, I went into the "do not track me" options and unblocked tea leaf (set it to "allowed here"), logged out of the WF portal and back in, and voila - it worked.

Thanks again!