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It prompts me to download the new firefox and when I try it won't allow me. It either says firefox is running or it can't replace the current program.

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New Contributor

It prompts me to download the new firefox and when I try it won't allow me. It either says firefox is running or it can't replace the current program.

I can't download the new version of Firefox. When I attempt to it won't allow me to. Help!!!

2 REPLIES
All Star Contributor

Re: It prompts me to download the new firefox and when I try it won't allow me. It either says firefox is running or it can't replace the current program.

Try downloading it from here:

Site Moderator

Re: It prompts me to download the new firefox and when I try it won't allow me. It either says firefox is running or it can't replace the current program.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.