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Issues loading webpages in Firefox 18

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New User

Issues loading webpages in Firefox 18

Since updating to Firefox 18, I've noticed, in particular, two pages that won't load correctly at times. This wasn't happening prior to the update.

http://img.photobucket.com/albums/v608/steviet/screenshot1.jpg

http://img.photobucket.com/albums/v608/steviet/screenshot2.jpg

How do I make them load correctly -every- time?

19 REPLIES
Site Moderator

Re: Issues loading webpages in Firefox 18

Hello StevieTNZ,

Thank you for posting on Mozilla Support. We value and appreciate you as a user.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thanks!


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New User

Re: Issues loading webpages in Firefox 18

Hi there,

Yes, that did solve the issue. However, it returns. Which program is responsible for creating the cache and cookie files?

This never was an issue in the previous version of Firefox, and all of a sudden a number of pages that I've visited today are showing the same issue as the two I linked in my first post.

Site Moderator

Re: Issues loading webpages in Firefox 18

Hello StevieTNZ,

Thank you for responding back. I would be glad to assist you!

Please try a "reset" as outlined below.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: Issues loading webpages in Firefox 18

i have this problem and try to solve it with your answers but still i have this problem

in firefox 17 version wasn't this problem

please help me

thanks

2013-01-13-00-32-45-44a50f.png
Site Moderator

Re: Issues loading webpages in Firefox 18

Hello,

Thank you for responding back. I would be glad to assist you. This issue may be caused by add-ons. Please try Firefox in Safe Mode and see what happens. Steps are outlined below.

Thank You!

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

New User

Re: Issues loading webpages in Firefox 18

I did the restore to factory settings, which only helped temporarily.

Having started Firefox in safe-mode, the website that is experiencing the issue at hand still is (prior to starting in safe-mode, I did not clear the cache and cookie files).

Site Moderator

Re: Issues loading webpages in Firefox 18

Which security software (firewall, anti-virus) do you have?

Make sure that it isn't blocking CSS and other files.

New User

Re: Issues loading webpages in Firefox 18

Hi Thanks all for Your helps

but don't work even with safe-mode setting Firewall is disable too

other browser work correctly but Firefox doesn't work when update to 18

uninstall that and setup again but doesn't work Smiley Sad

i don't know how i do Smiley Sad

New User

Re: Issues loading webpages in Firefox 18

I have the same problem. Nothing works for me - clearing cache, complete reinstall... For me Firefox does not screen anything. The pages load, but with no output (only blank screen). The process firefox.exe uses all the CPU time (100%). IE works normal with no problem. This happened after installing automatic updates to version 18. Safe-mode does not work too - same situation. I installed back the last version of Firefox 17.