cancel
Showing results for 
Search instead for 
Did you mean: 

Is search.us.com a part of FireFox?

SOLVED
Highlighted
New Contributor

Is search.us.com a part of FireFox?

Is search.us.com a part of FireFox? If so, please help me remove it from my computer. I have deleted it from my add-ons and I have deleted it as a program through Control Panel>Add or Remove Programs. I have repeatedly chosen different home pages, but it keeps coming back. It has taken over my computer. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Regular Contributor

Re: Is search.us.com a part of FireFox?

  • First of all: 'Firefox isn't affiliated nor has any relationship with Search.us.com as far as I know.
  • Moreover, you have accidentally installed adware on your computer. Adware is software installed on your computer with your accidental consent (for example, during the installation of many programs, you have to uncheck a checkbox to prevent these softwares to install) for commercial purposes. These programs change your default homepage, your search engine and commonly they install a toolbar.

How to remove this adware:

  1. Go to your program Manager. In Windows XP go to Start, Control Panel, Add or remove programs. In Vista, 7 and 8 go to Start, Control Panel, Programs and Features.
  1. Find a program called Search.us.com Toolbar or similar names and uninstall it.
  1. Open a administrator command line and type the following (Enter each time):

cd %windir% & cd system32

reg delete "HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCR\CLSID\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

  1. Close the command prompt and restart your computer.
31 REPLIES
Regular Contributor

Re: Is search.us.com a part of FireFox?

  • First of all: 'Firefox isn't affiliated nor has any relationship with Search.us.com as far as I know.
  • Moreover, you have accidentally installed adware on your computer. Adware is software installed on your computer with your accidental consent (for example, during the installation of many programs, you have to uncheck a checkbox to prevent these softwares to install) for commercial purposes. These programs change your default homepage, your search engine and commonly they install a toolbar.

How to remove this adware:

  1. Go to your program Manager. In Windows XP go to Start, Control Panel, Add or remove programs. In Vista, 7 and 8 go to Start, Control Panel, Programs and Features.
  1. Find a program called Search.us.com Toolbar or similar names and uninstall it.
  1. Open a administrator command line and type the following (Enter each time):

cd %windir% & cd system32

reg delete "HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks" /v "{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

reg delete "HKCR\CLSID\{CD3FEA81-A221-4e47-983E-F7DA6E62B59D}" /f

  1. Close the command prompt and restart your computer.
Site Moderator

Re: Is search.us.com a part of FireFox?

You can also, after removing the program, simply use the Firefox Reset Feature to remove this from Firefox Smiley Happy Refresh Firefox - reset add-ons and settings

Legendary Contributor

Re: Is search.us.com a part of FireFox?

On another forum, this was mentioned as a "freebie" that might be included in some installs of OpenOffice.org.

You also might try supplemental scanners if your security software doesn't pick it up. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

New Contributor

Re: Is search.us.com a part of FireFox?

(Support dot us dot com) apparently hijacked my Mozilla and IE browsers in a moment of inattention on my part. Their application is complete crap. I've avoided writing their name which would result in a hyperlink here.

I think I remedied the problem by (a) restoring Google as my home page, as it had been formerly before the crap-ware hikjacked the page, and (b) removed it from my FireFox add-on list.

Accomplished (a) by dragging a Google icon on title FireFox title bar to the Home symbol. Accomplished (b) by expanding the Firefox dropdown box on upper left corner of FF browser window and selecting Add-Ons. I was in a very foul mood when I performed these two steps and may've forgotten a detail. But I will say the presence of parties like (support dot us dot com) are why we need gun control.

Regular Contributor

Re: Is search.us.com a part of FireFox?

Yes, you forgot to uninstall the toolbar from Program Files, you should have uninstalled it because sometimes they install a tracker that checks you don't remove their bar and install it again if so.

New Contributor

Re: Is search.us.com a part of FireFox?

after removing the program and reloading firefox several times I still had to reset firefox using help tab....troubleshoot ....reset firefox.... it is finally gone ..

New Contributor

Re: Is search.us.com a part of FireFox?

Find Profile Directory (Help - Troubleshooting Information - Application Basics - Profile Directory - Show Folder). Edit user.js file by deleting all unnesessary records including start.search.us.com records. Or you can replace start.search.us.com with the file you want to be a start page no matter what. Or you can delete all the records, or delete the whole file user.js. This file updates prefs.js and causes all the start.search.us.com trouble..

New Contributor

Re: Is search.us.com a part of FireFox?

All of these seem to believe you can just "uninstall", or "delete" or "remove" search.us.com. Sorry, no, not that simple. This hijacking is tied to the file, "TNT2User.exe" which is peppered throughout the reg. In normal windows more, you cannot unstall or stop this thing in add/remove or task manager. It will not let you unstall or stop the file.

In safemode, I managed to kill every reference to these files or triggers, including those noted on this site. But my FF is still hijacked by search.us.com, and new tabs are also set to TNT2User, even though I have deleted all files and reg strings.

I am really looking for help--I've run out of steps.

Site Moderator

Re: Is search.us.com a part of FireFox?

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.