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Installed the Java plug-in but still can't see my signature on one of the websites I frequent.

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New Contributor

Installed the Java plug-in but still can't see my signature on one of the websites I frequent.

For the past 3 years I have been able to view my signature. About 2 weeks ago (give or take), instead of pictures showing up as my signature, the word image is. Everyone who is using Mozilla Firefox is having the same problem. Whoever is viewing with google chrome can see my signature. What else can I do.

1 REPLY
Expert Contributor

Re: Installed the Java plug-in but still can't see my signature on one of the websites I frequent.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

if that didn't worked see

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems