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In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

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New User

In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

If i press it it will restart Firefox, but will not have updated it. I always have to manually upgrade Firefox, but even then About Firefox screen says Restart to Update

9 REPLIES
Expert User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

Hi,

Please try this, ideally from an Administrator account: Search for all instances of updates.xml, right-click each instance > Open file location, check if it's related to Firefox and delete it along with the whole updates folder which would be usually present in the same location.

Updates reported when running newest version

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

That is such an annoying problem. No matter how many times I delete the files the button still comes back and won't work properly. Often I even have to manually download the update if its a full version update. It's pathetic they haven't fixed this problem.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

Mine won't even "restart"...I have to manually restart it myself...as a matter of fact, I'm presently using another browser to respond to this.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

I had this same problem and discovered today that the reason is because I do not often log on as Administrator and it appears Firefox won't update from my non-administrator ID. (I have a separate Administrator account set up on my computer so I don't inadvertently do something terrible.)

When I logged on as Administrator and went to Firefox>Help>About Firefox (for me, 16.0.0.2), it had already started updating itself to 17.whatever. Restart to Update appeared again, and when I clicked it, Firefox updated itself to 18.0.1 and now shows a Check for Updates button, which returns that Firefox is up-to-date.

I hope this helps some of you.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

I remember trying another account because I have a similar setup, where I use a non-admin account for daily use and have an admin account for incidental purposes. I am not sure, but I think I tried a different, new account that had similar non-admin rights and the problem also did not recreate, so I think I suspected that there was something wrong with the win profile, but I never figured it out and didn't want to redo the profile.

I am quite sure I totally deleted firefox and all it's associated files at one time with no avail. I even also tried the Firefox reset feature but that didn't fix anything and only provided additional headache because it deleted all add-ons, their associated data, and all other settings. Not really all that great an outcome, if you ask me.

Long story short, If someone wants to verify that an additional non-admin account also has the problem that would be great. I don't have the time at the moment.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

I have since realized that admin privileges are part of the cause of this, as shihinma suggested. Running Firefox as an administrator allows it to do the update normally. I take it this isn't normal behavior?

I'm not sure I want to create a new Windows profile, as markAlpha suggested might help, as that seems like a big fix for a small problem. I may try creating another non-admin account, and see if the problem persists there, just out of curiosity.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

Although, now that I look at it, as of 18.0.1 it no longer shows the "Restart to Update" button, and in fact says "Firefox is up to date" when I check for updates. Whether this is a fluke, and the problem will return with the FF19 update is yet to be seen, but there seems to have been some level of improvement.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

As for me....If I get to my page in Facebook & try to click on something, I get: 'Not Responding' & then it "freezes up". I really don't know what to do, I've tried all the things that they said to try & nothing.

New User

Re: In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

Today, Thursday....Firefox is doing great!!!!! YEA!!!! Maybe it will be ok now?