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In the last week I can no longer complete transactions when online banking, I can do this when in Safari, bank says it's a Firefox issue. Please advise.

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New User

In the last week I can no longer complete transactions when online banking, I can do this when in Safari, bank says it's a Firefox issue. Please advise.

While online banking I can get as far as my final submit for bill payment and it wont let me finish. I can do this on Safari. Iberia Bank said it was a Firefox issue, this only started happening about a week ago.

1 REPLY
Site Moderator

Re: In the last week I can no longer complete transactions when online banking, I can do this when in Safari, bank says it's a Firefox issue. Please advise.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder