cancel
Showing results for 
Search instead for 
Did you mean: 

In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

Highlighted
New User

In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

Firefox crashed while I was online. It sent an error message. After, I was unable to locate the files in one of my folders in Finder. I can see the folders in "documents" but don't know how to restore them in Finder. I don't know if any other damage was caused. Thank you.

5 REPLIES

Re: In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Open the Finder by clicking the smiley face icon in the dock.
  2. Navigate to the following directory: ~ / Library / Application Support / Firefox / Crash reports / submitted.
  3. Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the View menu), then select Arrange by > Creation date to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 2/27/13 6:44 PM bp-a926b94b-ba89-49da-9601-7d8d62130227 2/27/13 3:26 PM bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 2/27/13 3:22 PM bp-dfeee43e-1809-4ab7-941e-e85a42130227 2/27/13 3:17 PM bp-6e8f7307-c305-4498-85c5-8ea2d2130227 2/27/13 3:16 PM bp-3aa32c49-3564-4a05-8fa3-1017e2130227 2/27/13 3:15 PM bp-6634dba9-49eb-4e29-9eaf-79ec62130227 2/27/13 3:01 PM

New User

Re: In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

I could open the smiley face icon but could not navigate to library. I couldn't find it. I found the above somehow. I hope this is what you need to help me. Thank you.

Site Moderator

Re: In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

In Mac OS X v10.7 and later, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear
New User

Re: In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

Crash ID: bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 Crash ID: bp-a926b94b-ba89-49da-9601-7d8d62130227 Crash ID: bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 Crash ID: bp-dfeee43e-1809-4ab7-941e-e85a42130227 Crash ID: bp-6e8f7307-c305-4498-85c5-8ea2d2130227 I've noticed, since posting this response, that files that should be in Documents are now in Applications. I'm concerned more damage was caused when the crashes occurred. How do I make sure that everything is corrected to prior to the crash state? Thank you.