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Impossible to find recovery key

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New Contributor

Impossible to find recovery key

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it up on my phone. IT'S IMPOSSIBLE! I just go round and round in this idiotic circle for pairing a device. First it took a long time to just get my iPad to give me the option of entering the numbers from my laptop, for the longest time all I could get it to do was give me another set of numbers to enter on my laptop (useless since that same page on my laptop was giving me numbers to enter on my iPad. Huh?) After I finally managed to get my iPad to allow me to enter the pairing numbers from my laptop, it then asks for the recovery key. THIS IS IMPOSSIBLE TO FIND! I have no "manage account" option under preferences on my laptop. All I have on my Mac under Firefox/Preferences/Sync is set up or pair a device. When I set up it asks me "create an account" or "have an account". Every time I chose have an account it takes me back to pair a device. I tried "create an account" but when I entered my email address it tells me I already have an account (I have a password as well). I'm just going round and round in circles and this is just the MOST IDIOTIC SET UP EVER. And judging by the hours I've spent trawling all the help forums and myriad postings on this I'm not the only one in this position.

How the hell do I get my recovery key?

How on earth do I get to the "manage accounts" option?

FYI I have the same problem with my iPhone. The only option I have there is "send me instructions" or "I have a sync account". When I select that I have an account it just gives me the 3 sets of numbers to enter on my other device and tells me to select "add a device" on the other device. But on the other device (my Mac) I I can't get past pair a device. There is no add a device option. There is no manage accounts option. Nothing but this endless circular hell that has me wanting to smash something. I'm not dumb, I'm relatively tech savvy, but I'm stumped.

I'm on a Mac OS X, Firefox 27. Both iPhone and iPad are on iOS7. Using Firefox Virtual Browser on the iPad, Firefox Home on the iPhone.

18 REPLIES
New Contributor

Re: Impossible to find recovery key

Oh and under Sync options. . . still no "manage accounts" or anything that gets me to my recovery key. (Surely the "pair a device" numbers should be sufficient anyway? Isn't the recovery key overkill since I have to have both devices in front of me to sync anyway?)

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Site Moderator

Re: Impossible to find recovery key

hello superclio, firefox sync or firefox home for ios at is was called has long been retired by mozilla: https://blog.mozilla.org/services/2012/08/31/retiring-firefox-home/

edit: the screenshots you've provided show that the firefox in question isn't linked to a sync account currently, so it is not possible to retrieve the recovery key this way...

Site Moderator

Re: Impossible to find recovery key

New Contributor

Re: Impossible to find recovery key

Well then I'm still baffled. How am I able to get to the steps on my iPad where I enter the numbers from my laptop and it tells me to enter my recovery key??? And I have an account, I've entered the email and password for it.

Site Moderator

Re: Impossible to find recovery key

If you have the name and password and recovery key then you can enter those setting on another device (computer) to connect to that account.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account if pairing isn't possible.

  1. open "Firefox > Set Up Sync..." or "Tools > Options > Sync > Set Up Firefox Sync"
  2. click "I Have an Account"
  • click "I don't have the device with me" at the bottom of the "Pair a Device" window to enter the account settings (email, password, sync key) manually.
New Contributor

Re: Impossible to find recovery key

OK, I feel like I'm going crazy here. That solves nothing, I'm running back into the recovery key problem. If I go to Firefox > Set Up Sync..." and select "I Have an Account", then per your instructions select "I don't have the device with me" it takes me to this page which ask for my user name and password and .... MY RECOVERY KEY! iPad is doing the same thing, doesn't matter which why round I try to do this I can't get past the need to enter a recovery key and I'm finding it impossible to find a recovery key.

And the Bookmarks app you helpfully showed me puts me back in the endless loop on my iPad. After downloading it and opening it, it gives me on option only: "I have a Sync Accountant". Once I select that (it's that or close the app) it gives me the passcode to enter. . . which then takes me back to asking for a Recovery Key.

I'm losing my mind. (If Chrome hadn't lost my data so many times I'd give up on Firefox right about now.)

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New Contributor

Re: Impossible to find recovery key

Basically whatever way I do it, iPad, Mac, everything takes me to the option "select manage your account on the other device to retrieve your recovery key". AHHHHHHHHH what am I missing?!

Site Moderator

Re: Impossible to find recovery key

If you do not have the recovery key, but can connect to the Sync account then your only option is to generate a new Sync key, but that will remove all data that is stored on the Sync server. An iPad or iPhone doesn't (didn't) store data on the device itself, but retrieved it from the server when required, so that data is not on those devices.

New Contributor

Re: Impossible to find recovery key

I don't mind generating a new sync key because surely it has no data saved, since I've never synced it with another device? As long as all the windows and tabs I currently have open on my laptop aren't gone it's no problem, and I don't see how they can be since they're open right now.

Thing is I just tried getting a new key by selecting "I've lost my device" and. . . nothing happens. I've restarted Firefox, twice. Still nothing. It's as if I'm not hitting it all. I can hit the sentence before it, "Show me how" and that works, it opens up a tab with instructions. But nothing happens every time I click "I've lost my device".

This has to be the crappiest, most un-user friendly, error prone piece of software I've ever come across. Every turn I make I'm unable to proceed to the next step.