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IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

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IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

IF I update Mozilla Firefox to a newer version, my RoboForm toolbar will disappear; so, I do not update. Like all users, I love RoboForm and use it. WHEN will you fix the compatibility issue so the RoboForm toolbar will be back in service?

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Site Moderator

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

There should be no need to actually uninstall beta, just install the new Firefox 24 release over the top of the beta.

Take care NOT to use any option to remove personal preferences as that will destroy bookmarks and passwords.

17 REPLIES
New User

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

Part of my statement did not post (see below):

IF I update Mozilla Firefox to a newer version, my RoboForm toolbar will disappear; so, I don't update. Like all users, I love RoboForm and use it all day long. WHEN will you FIX the compatibility issue so RoboForm's toolbar will be back in service when using Mazilla Firefox?

Site Moderator

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

Hi peesacake,
All you should need to do is keep RoboForm up-to-date, it should then work with the current Firefox Release, Firefox 23.0.1 (Due to update any day now to Firefox 24)


I would expect users of RoboForm to be security conscious.

Note you should NOT use an outdated unsupported version of Firefox. That is insecure and unsafe putting your personal data and system at increased risk.

If necessary consider using some other browser that is up-to-date and secure,but otherwise please update Firefox.

This thread confirms Firefox 23.0.1 works with Roboform 7.9.0.0

Perhaps you would like to upgrade and post back with how you get on.

New User

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

Change over to LastPass, I have no problem with this despite being on the Beta treadmill which is updated most days.

New User

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

I am currently using Firefox version 23.0.1. Last week my Roboform subscription was auto-renewed, and I received RoboForm 7.9.1.1 update. I can now not enable a toolbar to use RoboForm. In my add ons it shows RF ver. 7.9.0.0, when I try to enable I get an error message: "Can not load RoboForm add on. Please restart browser or reinstall RoboForm" I have restarted and reinstalled numerous times, no change.

Site Moderator

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

boblavaz, Maybe you need to uninstall the old version before installing the new one. I think from the report in the other thread that Roboform 7.9.1 should work.

It s a pity the original poster peesacake did not reply further.

New User

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

The support team at RoboForm did a great job walking me through various troubleshooting tasks, including uninstalling the old RF, and reinstalling. Did not help. They felt that only left a "corruption" in my FireFox, so I uninstalled FireFox, and then reinstalled (since it's still my preferred browser). RF 7.9.1.1 was automatically picked up in my add ons, and works without an issue after several restarts of FireFox. Thanks, John 99!

Site Moderator

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

Glad it is working again for you. Thanks for posting back.

If anyone does need to uninstall Firefox please note not to use any option to remove personal information. Because that destroys passwords and bookmarks.

New User

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

I opened RoboForm, checked for current update and downloaded. Then, I opened Firefox/Help/About and did the update check. It came up and downloaded all the files, and told me to restart my computer. I did; ended up with v23.0 and it runs RoboForm just fine, no problem whatsoever.

Site Moderator

Re: IF I update Mozilla to a newer version the RoboForm toolbar will disappeared. Like all users of RoboForm, I use it all-day-long. WHEN will you fix the problem?

Great thanks for posting back.

Note that when this thread started you were on Firefox 21 and are now on Fx23, but everyone now will be in the process of upgrading to Fx 24.