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I'm having trouble loading a website that worked before and now doesn't.

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New Contributor

I'm having trouble loading a website that worked before and now doesn't.

I've been trying to access a website but it won't load. I used to be able to access this website all the time from my work and home computers and my mobile device. I haven't made any changes to my browser. I've even tried other browsers and still can't get the website to load. It stopped allowing access from my work computer 3 weeks ago and from my home computer 2 days ago. I've emailed this website and they have told me there are no problems with their server and have received no other complaints from other visitors. They told me to clear my cookies and I did but nothing happened.

16 REPLIES
Expert Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

New Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

Thanks for the help but that was one of the first things I tried and am still having the same issue. This issue is happening with other browsers too.

Expert Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

New Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

1. The issue happens on multiple browsers 2. The issue happens on multiple computers. 3. The issue is happening on my mobile device. 4. This is the only website I have the issue with. 5. The website has no other reports of this problem.

Grand Master Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

Which website is having a problem?

Expert Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

heathermaru, as this is the case as you are mentioning certainly there is a problem with that website. Can you please share the website url?

New Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

the website is simonsaysstamp.com it is a crafting supply site.

New Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

I'm thinking it has to be their website. But no one else is having a problem that I've asked and Simon Says Stamp tells me they haven't had a report of problem.

Grand Master Contributor

Re: I'm having trouble loading a website that worked before and now doesn't.

looks fine with me maybe a sys restore is needed http://windows.microsoft.com/en-us/windows7/products/features/system-restore

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