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I'm getting a message saying "The media content is not shown properly. It is recommended to update your system player now". Is this safe?

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I'm getting a message saying "The media content is not shown properly. It is recommended to update your system player now". Is this safe?

I've just installed Firefox on a new machine. The message shown in the question pops up frequently. The updater executable is named "setup.exe, developed by Bechiro S.L. Norton calls this file "Unproven", stability unknown, very few users, very new, unproven.

Is this Mozilla-approved or could it be malware?

Do you recommend running the installation?

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Re: I'm getting a message saying "The media content is not shown properly. It is recommended to update your system player now". Is this safe?

hello sperrybream, no download that is not coming from mozilla.org is approved by mozilla. as you've described the issue, it certainly sounds dubious ("It is recommended to update your system player now" - there is no such thing as a system player) & i certainly would recommend not to react on popups from unknown sources.

furthermore you have a malicious addon present. please go to firefox > addons > extensions & remove SuperLyrics-16 0.93.19 & GamingWonderland 5.40.2.42655. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

1 REPLY
Site Moderator

Re: I'm getting a message saying "The media content is not shown properly. It is recommended to update your system player now". Is this safe?

hello sperrybream, no download that is not coming from mozilla.org is approved by mozilla. as you've described the issue, it certainly sounds dubious ("It is recommended to update your system player now" - there is no such thing as a system player) & i certainly would recommend not to react on popups from unknown sources.

furthermore you have a malicious addon present. please go to firefox > addons > extensions & remove SuperLyrics-16 0.93.19 & GamingWonderland 5.40.2.42655. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware