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I keep getting a video player update screen that seems unsafe

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New Contributor

I keep getting a video player update screen that seems unsafe

When I am browsing I get a new window with a message about updating my video player with a popup style window in front that just says accept and install. All my video players are up to date and this sure seems like something that would either be automatic or in add-ons.

I have a screenshot as a jpg if that will help.

Thanks.

3 REPLIES
All Star Contributor

Re: I keep getting a video player update screen that seems unsafe

A screenshot may be helpful in this case.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.


Does this occur at any specific site?

All Star Contributor

Re: I keep getting a video player update screen that seems unsafe

Please do NOT download any files from this site!
It is a scam containing malware.

New Contributor

Re: I keep getting a video player update screen that seems unsafe

I have this problem as well lately. Here is a screenshot of what I get. http://prntscr.com/2o2e2v

It just doesn't look right to me and I don't know how to block it.