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I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

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I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

Firefox will crash and say NOT RESPONDING at random. This happened when I updated to 6. I don't want to have to break into my system to make it work when Firefox 5 and under worked fine.

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Support Forum Moderator

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

edit fix found! You could downgrade, but it would be recommended that you downgrade to Firefox 3.6 as that is still supported, whereas Firefox 5 and 6 are not.

Any problem is quite likely to be related to the plugins or add-ons that you use rather than to Firefox itself. Such problems are often quite specific to the setup and combinations of software extensions used, so if you do have a problem with Firefox not responding it may help to start your own thread with full details of your own setup.

If you are getting a message saying it is not responding then probably nothing is actually crashing.

If you do get a crash it could be (in order of severity)

  • your OS: Windows that crashes,
  • the Firefox Browser itself,
  • or a Firefox process running as a plugin container.

Firefox itself is usually quite stable and responsive. (You appear to be using a 64 bit computer system, so problems are unlikely to relate to the machine not meeting Firefox minimum specs)

First of all try in firefox's Troubleshoot Firefox issues using Safe Mode but do not make changes when you get the check list just click on continue. If that fails to help, next try disabling or even uninstalling any plugins and themes. See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.

If all else fails fall back on the guide


Update
possible cause and workaround

61 REPLIES
Support Forum Moderator

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

edit fix found! You could downgrade, but it would be recommended that you downgrade to Firefox 3.6 as that is still supported, whereas Firefox 5 and 6 are not.

Any problem is quite likely to be related to the plugins or add-ons that you use rather than to Firefox itself. Such problems are often quite specific to the setup and combinations of software extensions used, so if you do have a problem with Firefox not responding it may help to start your own thread with full details of your own setup.

If you are getting a message saying it is not responding then probably nothing is actually crashing.

If you do get a crash it could be (in order of severity)

  • your OS: Windows that crashes,
  • the Firefox Browser itself,
  • or a Firefox process running as a plugin container.

Firefox itself is usually quite stable and responsive. (You appear to be using a 64 bit computer system, so problems are unlikely to relate to the machine not meeting Firefox minimum specs)

First of all try in firefox's Troubleshoot Firefox issues using Safe Mode but do not make changes when you get the check list just click on continue. If that fails to help, next try disabling or even uninstalling any plugins and themes. See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.

If all else fails fall back on the guide


Update
possible cause and workaround

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

I disabled all add-ons and it still happens intermittently, doesnt matter what I'm doing, watching a video or on a forum is freezes up says (firefox is not responding) the cursor turns into the blue timer circle thing and last about 30 seconds before everything comes back.

Support Forum Moderator

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

Did you also try disabling plugins. I have noticed a few reports of FlashPlayer causing problems or crashes on Firefox 6 it would certainly be worth specifically disabling that to see if it solve problems, and also ensuring Flash Player is uptodate.

It may be worth trying to check FlashPlayer is up to date using both

Your system details seem to suggest you are up-to-date as it shows v 10.3r183 and Adobe's site is currently showing for all OS v10.3.183.7 (Unless the trailing 7 indicates a more recent security release or something).

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

Ok flash was 1 version out of date so I'll give it try.

The problem is even if I have my page sitting on google and I'm not using the laptop every 5-10 minutes the freezing thing happens for 30 secs, Ive been using chrome for the last 2 days as I work from home and this freezing thing is making using the net through firefox a chore, hopefully its the flash that was causing if it hasnt frozen in the next 2 hours I'll report back!

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

The freezing just happened again, only it was shorter this time only around 10 seconds, might be something to do with flash?

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

Nah went back to 30 seconds freezing now? what else could be causing it?

Support Forum Moderator

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

You could try disabling Flash when it is not needed. Although I have noted users on 64 bit systems reporting problems and saying they have with FlashPlayer the majority of users probably do have Flash Player installed, and the few that are reporting problems clearing up on re-installing flash may be coincidences.

It will be worth watching the forum, just incase a flurry of posts appears and someone finds the reason.

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

I did all the trouble shooting tips and it seems to be the themes causing my problems. I changed to my default theme and it is working fine right now with no freezing.

If it is the themes (which I love), should I get rid of the ones I have and re-install them, or just get rid of them completely?

New Contributor

Re: I just updated to Firefox 6.0.2 and it is still freezing intermitantly. It lasts for 30-60 seconds. Before the update it froze intermitantly for more than 60 seconds. Help me unfreeze firefox!

Hmmm I dont have any themes/persona's dont like them I even tried a bare bones firefox with addons, plugins everything off still the same thing, is there any console within firefox so I could monitor what its doing at the time?

When it happens the CPU usage goes to 50% it doesn't effect my laptop I can still use it as normal, go to the desktop, open folders, look at pictures etc (which is what I do when I'm waiting on FF coming back) I'll keep an eye on the forums there are 3 threads reporting this issue I have click the "I have this problem too" in the 3 forums.

The total reports over the 3 forums is 826 people...

If you google "firefox 6.0.2 freezing" the top 3 results are the 3 threads I'm talking about, there's tons of replies we must all have something in common, some of the replies are saying they are running on a mac, I'm on windows... anyhoo I'm using Chrome for just now but I'll keep checking back on here.

Thanks.