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I installed Mountain Lion on MacBook Pro and now cannot reach gmail.

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New User

I installed Mountain Lion on MacBook Pro and now cannot reach gmail.

My single sentence question pretty much states my problem. I downloaded Mountain Lion operating system at the store and cannot figure out how to reach gmail using Firefox like I have done in the past. If you send info on how to do this to my email account (cdshipthree@gmail.com) I will not be able to notice it unless you have a magic wand. I am currently using Firefox all of the time when I go online. If you need a phone number: 360-753-1481.

1 REPLY
Site Moderator

Re: I installed Mountain Lion on MacBook Pro and now cannot reach gmail.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.