cancel
Showing results for 
Search instead for 
Did you mean: 

I have stopped too many scripts in Firefox and I can't open any websites in Firefox anymore. I just get blank pages. What do I do now?

Highlighted
New Contributor

I have stopped too many scripts in Firefox and I can't open any websites in Firefox anymore. I just get blank pages. What do I do now?

3 websites gave me this message:- "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." I chose to stop the script each time. However I have stopped too many scripts in Firefox and I can't open any website in Firefox anymore. I just get blank pages. What do I do now?

Tags (2)
3 REPLIES
Site Moderator

Re: I have stopped too many scripts in Firefox and I can't open any websites in Firefox anymore. I just get blank pages. What do I do now?

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (CSmiley Happy to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

New Contributor

Re: I have stopped too many scripts in Firefox and I can't open any websites in Firefox anymore. I just get blank pages. What do I do now?

I am sorry to say but I have tried this completely 3 times and I still have the same problem.

Site Moderator

Re: I have stopped too many scripts in Firefox and I can't open any websites in Firefox anymore. I just get blank pages. What do I do now?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.