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I have lost the From section on my email. It startd with Subject.

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New User

I have lost the From section on my email. It startd with Subject.

My emails no longer display the From section so I do not know who the emails comes from. It staets with the Subject and gives time and date sent. How can I get it back? zog Firefox does not work on my computer (the message disappeared before I could read the rest) what am I supposed to do?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

You probably types about without the :, type in about: exactly as you see it below


about:


You can leave and come back whenever, this is a forum so the replies will be visible.

12 REPLIES
Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

Please immediately update to Firefox 18.0.1, the version you are running is extremely old and insecure.

Please update NOW Update Firefox to the latest version

Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
New User

Re: I have lost the From section on my email. It startd with Subject.

I am very technology ingnorant. Thanks for the suggestion bht what are cache and cookies and how do I remove them?

Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

Before doing anything else you need to update Firefox, this is critical.

New User

Re: I have lost the From section on my email. It startd with Subject.

Thank you for your suggestion. I think I did it right now. Now what do I do?

Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

Can you type "about:" with no quotes into the address Field, press enter, and make sure it says Firefox 18.0.1?

After you do that, please read and follow the directions at Websites look wrong or appear differently than they should

New User

Re: I have lost the From section on my email. It startd with Subject.

Sorry to be so dumb but where should it say Firefox 18.01? I won't try it until I hear from you. I really apppreciate your help.

Site Moderator

Re: I have lost the From section on my email. It startd with Subject.

Please type "about:" (without quotes) into the address bar and press the Enter key (the address bar is where you type website addresses like www.google.com).

Do you see 18.0.1 there?

New User

Re: I have lost the From section on my email. It startd with Subject.

Sorry I typed about without quotes in rthe address bar and pressed the Enter key and nothing happened. I did not see 19.0.1 anyplace or there. May I continue this request for assistance at another time? I have a Doctors' appointment that I must get ready for. I had no idea it would take this much time. Thank you for all your efforts.