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I have lost my bookmarks and Firefox instructions are not finding them

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New Contributor

I have lost my bookmarks and Firefox instructions are not finding them

I have followed the instructions to restore my bookmarks but nothing works. I only get an encrypted indication and I really need help.

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Site Moderator

Re: I have lost my bookmarks and Firefox instructions are not finding them

You're welcome.

Thanks and Happy Holidays to you and your family as well.

12 REPLIES
Site Moderator

Re: I have lost my bookmarks and Firefox instructions are not finding them

How did you lose the bookmarks?

Did Firefox update or crash?


You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

See also:

New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

I don't remember exactly - I think I was restoring Firefox to a previous version and all of a sudden - no bookmarks! I have followed the backup/restore instructions to a "T" and nothing is working. I'm getting increasingly frustrated because my bookmarks are very important to me.

New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

I have followed the APPDATA instructions and it leads me to several profiles but when I try to open any of them it is merely an encrypted message. I am getting nowhere with this. Are my bookmarks completely lost?

Site Moderator

Re: I have lost my bookmarks and Firefox instructions are not finding them

Can you attach a screenshot that shows that message?

Use a compressed image type like PNG or JPG to save the screenshot.


You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

I am trying to upload a pdf file showing four pages of the responses that I am getting but it simply isn't working. I've also tried copy/paste and that isn't working either. I don't know what more I can do - but this is extremely disconerting.

New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

Do you have an email address so I could send this as an attachment?

Site Moderator

Re: I have lost my bookmarks and Firefox instructions are not finding them

Can you open that screenshot in Windows Paint and save the image as JPG?

New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

Four pages are attached - hopefully you can see them because they are extremely small here on my end.

2012-12-23-19-08-16-06740f.png 2012-12-23-19-08-56-a7914a.png 2012-12-23-19-09-13-de4eb6.png 2012-12-23-19-08-40-27fa85.png
New Contributor

Re: I have lost my bookmarks and Firefox instructions are not finding them

I'm sending these again as screen shots. Hopefully you can read them.

2012-12-23-19-16-28-554efb.png 2012-12-23-19-16-57-4add3d.png 2012-12-23-19-16-10-0fcae5.png 2012-12-23-19-16-46-9b919b.png