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I have been unable to connect to facebook since 2/7/2013. Firefox connects to all other websites with no problem. Im able to connect in mobile on pc.

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I have been unable to connect to facebook since 2/7/2013. Firefox connects to all other websites with no problem. Im able to connect in mobile on pc.

I had been on facebook in the morning of this date. I went back to my page and things began loading slowly. I logged out and tried to reload my account and from that moment on I keep getting the "Unable to connect

      Firefox can't establish a connection to the server at www.facebook.com.
      The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web."

I have gone through and tried everything in the trouble shooting section for Firefox.

My connection is fine, I have checked the modem, router, and checked in other browsers with the same results. I am unable to contact facebook to talk to their support team.

I am able to connect on my pc, to facebook, if I type in mobile before facebook.

2 REPLIES
Site Moderator

Re: I have been unable to connect to facebook since 2/7/2013. Firefox connects to all other websites with no problem. Im able to connect in mobile on pc.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: I have been unable to connect to facebook since 2/7/2013. Firefox connects to all other websites with no problem. Im able to connect in mobile on pc.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

See also:

You can try to reset (power off/on) the router.