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I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

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New User

I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I have been using yahoo mail on firefox for years, but now I can't reply to an email. Every time I try to reply to a message I get this:

Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I have switched browsers, and both explorer and chrome work fine. So, I will be switching permanently to Chrome if this cannot be fixed soon. I really like Firefox, but if I can't reply to an email, what good is it to use Firefox when I can reply fine on other browsers?

16 REPLIES
New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I did just realize that the problem has something to do with my other mail account. I have an email address associated with my website and forward mail to my yahoo account. I cannot reply to anything I receive via my website mail address. I could for years with firefox and I can in other browsers though, so it looks like I will have to switch to another browser, unless I can resolve this issue soon... help?

Site Moderator

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

Also cannot reply to messages in Yahoo Mail in Firfox, error: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

Works fine using Chrome browser.

Clearing cookies and history doesn't help.

Site Moderator

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

hello romielittrell, in this thread a user has found out that the problem might be related to the ghostery addon - do you have it installed too?

New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I have the problem and have the Ghostery plug-in blocking all tracking objects.

Works fine on Chrome which also has Ghostery blocking all tracking objects (cookies, gifs, etc..)

Thanks.

Site Moderator

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

click on the ghostery icon while you're in yahoo's webmail, choose "edit blocking options" & then don't block on this domain

New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

Thanks but that defeats the purpose of Ghostery. Clearly the issue is with Yahoo Mail using a tracking object that's also considered a tracking object so the fault lies with them but unless they fix it I'll probably stick with Chrome.

New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I posted here [https://support.mozilla.org/en-US/que.../947471#answer-399744] my resolution to this, which does involve disabling Ghostery on Yahoo! mail. I agree with az1982 that Ghostery shouldn't need to be defeated to fix this problem, but I disagree that this is Firefox's fault. I blame Yahoo! mail for allowing this. Maybe it is a bug only for Firefox, but it's a pretty gaping wound to go untreated for nearly three days.

New User

Re: I have been getting this message for over a week: Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

It's a Yahoo Mail bug, not Firefox. I was able to recreate the problem under Chrome. You need to add login.yahoo.com to the Whitelist in Ghostery. Once you are into Yahoo Mail Ghostery appears to work normally.