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I have a problem with my Firefox sync account.

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New Contributor

I have a problem with my Firefox sync account.

Hello!

I decided to format my computer and wanted to backup my bookmarks etc. I created a firefox sync account and synced them. When i was done i tried to sync my bookmarks back to the computer but failed. Now all my bookmarks are gone. Is there any way to retrieve that information from one of your servers?

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Support Forum Moderator

Re: I have a problem with my Firefox sync account.

Do you have your Sync Key (or Recovery Key) ?

Have you reset your Sync Key?
If you did your bookmarks are gone.