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I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

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I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems.

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Site Moderator

Re: I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

3 REPLIES
Site Moderator

Re: I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

New Contributor

Re: I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

Thank you! Thank you! I cleared the cache and removed Cookies, and no difference. However, after I started Firefox in Safe Mode and disabled Add-ons, I no longer get the message and can send e-mails. Thanks again!

Site Moderator

Re: I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this request. Microsoft may contact you about any issues you report.When I use Safari, I have no problems. in English

You're welcome.


If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")