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I get a white screen when clicking on a Google search link that starts with "http://www.google.com/aclk?sa...".

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New User

I get a white screen when clicking on a Google search link that starts with "http://www.google.com/aclk?sa...".

An example link is: http://www.google.com/aclk?sa=l&ai=CisCN8BrLUaSpAYnCiwLirIDQBsCmidIDiP-hzlTDn4iYAQgAEAEgtlQoA1DBgtzO...

From what I've read the redirect is from Google AdWords. I've installed Adblock Plus, Updated Ad Blocker for Firefox 11+, and signed up for Advertising Cookie Opt-out. None of this helped.

2 REPLIES
Site Moderator

Re: I get a white screen when clicking on a Google search link that starts with "http://www.google.com/aclk?sa...".

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New User

Re: I get a white screen when clicking on a Google search link that starts with "http://www.google.com/aclk?sa...".

Removed Updated Ad Blocker for Firefox 11+ addon fixed the issue.

Thanks