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I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

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New User

I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

I can read and send everything fine. Just won't log out. I have 3rd party cookies enabled.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

4 REPLIES
Site Moderator

Re: I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

This is normal, well with what I have experienced. Try this on another browser to see if there is any difference. If you would like to try something, it would be to clear cache and cookies.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New User

Re: I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

chrome logs out fine. Still a problem on firefox even after clearing. I am worried by this because soon after this started, my hotmail sent out spam.

Site Moderator

Re: I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: I get a white screen when I try to sign out of hotmail and it doesnt sign out nothing happens.

This worked. Thank you.