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I forgot my user name & password for Firefox Sync 1.3.1

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Grand Master Contributor

I forgot my user name & password for Firefox Sync 1.3.1

I set up Firefox Sync 1.3.1 on my main PC, but when I tried to sync a laptop (some days later), I couldn't remember/find the user name & password fort Sync. How can I recover them?

This happened

Just once or twice

== as above

11 REPLIES
Grand Master Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

mine just says I have the wrong password, when i am fairly sure it's right.

Grand Master Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

Forgot SYNC password

New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

Try the tools on this site: https://services.mozilla.com/

They have the password retrieval there. Also, in Firefox 4, they will offer the option to reset the password if you type it wrong the first time.

Site Moderator

Re: I forgot my user name & password for Firefox Sync 1.3.1

You can see the Sync password and secret Sync key in the password manager on the computer where you first created that sync account.

Look for these names:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)
New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

I have a similar problem, only none of the solutions above works for me.

I don't have my username and it's not possible to reset your password based on the email address. It's not possible for me to search in any files because all files are erased on my old computer.

I haven't been able to find any contact information or support page for Firefox Sync so I have no hope left but to hope for a solution in here. I find it hard to believe, that there is nothing to do simply because you don't remember your username. Please let me know, if you know a way to restore or reset your password or username based on the email provided when the account was made.

Thanks in advance.

New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

it's at the link in first answer to my question.

New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

It's the master password to the Browser that I changed not the Sync PW. I had the Sync PW using, but then started to just fill in browser MasterPW at Sync PW prompt for both macs and appeared to be working until i changed the browser PW.

New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

when I type the 1st chrome:// exactly in address bar it just sends me to a google search page for that string.

don't understand "chrome", but thanks for the tip.

New Contributor

Re: I forgot my user name & password for Firefox Sync 1.3.1

went there, but only "RESETS" Sync password. Used original username and pw from my 1Password pw manager so it should be right, but the pw was not what I've been typing in. been using browser pw which now forgot. that's the pw I need to reset or get e-mail'ed.