I downloaded what I thought was a new version since it keeps flipping popping up whenever I tried to get on the Internet and NOW that stupid AOL toolbar will not go away.
I've tried everything --even customizing and can't get rid of it. I have used Mozilla for over 10 years--I was one of the first ones and now I hate this and hate that I can't call someone.
Please do the following:
Update to Firefox 18.0.1 (you are quite a few versions behind) Update Firefox to the latest version
Then Reset Firefox Refresh Firefox - reset add-ons and settings