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I don't get an error message when Nightly crashes.

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New Contributor

I don't get an error message when Nightly crashes.

Recently my browser has been crashing a lot, but I don't get any error reports or anything that asks me to send a report to Mozilla. I use Nightly (64-bit) and I update automatically (currently 24.0a1). My OS is Windows 7 Ultimate (64-bit). Telemetry, Nightly Health Report, and Crash Reporter are enabled. The last update was 2 hours before and the one before that was 2 days before. As of the last update, the crashing has stopped. My concern is that there were at least 6 crashes recorded in the Reliability Monitor in the Control Panel within that time frame, but when I checked the AppData, there was only 1 submitted crash report, and no pending for that time frame. Should I be worried? Am I still sending in information?

1 ACCEPTED SOLUTION

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Site Moderator

Re: I don't get an error message when Nightly crashes.

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

11 REPLIES
Senior Contributor
Senior Contributor

Re: I don't get an error message when Nightly crashes.

As of the last update, the crashing has stopped. - Good news, expected on a Nightly channelSmiley Wink

As for "why just 1 report, not 6", I am over-asked. Maybe your Help > Health report has it all recorded, in case it would be needed.

New Contributor

Re: I don't get an error message when Nightly crashes.

Indeed. I love Nightly. It's really not as crashy as you'd expect from a pre-Alpha version.

Hmm... strangely the Health Report records 3 crashes in the last month. Why would they give different numbers... Again this makes me wonder whether my crash reports are being sent in.

Site Moderator

Re: I don't get an error message when Nightly crashes.

Does the 32 bit Nightly version crash as well?

The 64 bit Nightly version for Windows is only compiled to check for compile issues and isn't tested and thus is not guaranteed to work and can fail at any time.

New Contributor

Re: I don't get an error message when Nightly crashes.

I know that, and I don't really mind the crashes. It's just that sending in crash reports are supposed to help developers right? I just want to know if my using this version is actually helping anyone.

Site Moderator

Re: I don't get an error message when Nightly crashes.

If the 64 bit version isn't working properly, but the 32 bit version is then you can't be sure what is causing the problem. It could be problem with the compiler .or something specific to the 64 bit version. If you only test the 64 bit version and not test the 32 bit version when it goes wrong with the 64 bit version like in your case then you even know less.

New Contributor

Re: I don't get an error message when Nightly crashes.

So... I think what you are saying is that I need to download and run both the 32 and 64-bit versions?

Site Moderator

Re: I don't get an error message when Nightly crashes.

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

New Contributor

Re: I don't get an error message when Nightly crashes.

I see. Thanks for clarifying. It's not crashing anymore, but I'll try that when it has problems again.

New Contributor

Re: I don't get an error message when Nightly crashes.

I have a hanging problem with Nightly 26.0a1 (2013-09-04)

For the last week it has been hanging the system at times (freezes the entire computer.) I have to manually reboot the system. Not once has there been a crash noted in the report, as it hung the system. The system ONLY hangs when using Nightly.

Daily updates process fine.