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I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

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Grand Master Contributor

I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

I was recently doing some 'house-cleaning' on my computer, and for reasons known only to the ninny-gods, I delected all my security certificates. Now, when I try to login to gmail, ebay, my bank accounts, or any https:// site, I get a warning message "This Connection is Untrusted." I click the links provided to overcome the security message, but every time I go back to the site I have to jump through all the hoops again. I see a small box that can be clicked to confirm the security exception, but the little box that needs to be clicked to 'make the exception permanent' is always greyed-out. I know I am on the right sites - have been using the links on the bookmarks toolbar for years without problems. This just started after I deleted the certificates.

I have tried everything. Reloaded Firefox (am using 3.6.4) deleted and reloaded the bookmarks, follow the instructions when I get the error message. Nothing works. As soon as I close my browser, then go back online, I'm back to the error messages.

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Master Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

Cor-el: Thanks so much for this solution. Everything is working just fine now.

However, I did have a problem with deleting the files. I dragged them in to the trash, then tried to access the sites in question and got the same message. I restarted the computer and when I checked the files I had dragged to the trash were right back where they were before. The only file that stayed trashed was the .txt file.

So I renamed them as you suggested and now everything is working fine.

Thanks again - I tried figuring it out using the Firefox trouble shooting site, but your explanation was straight forward and easy to follow.

Val

7 REPLIES
Grand Master Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

Here are two screenshots showing the messages I am getting. I know the site links are valid and no one is tampering with my connection. I simply deleted the security certificates and then this started happening.

Grand Master Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

Second screenshot.

Grand Master Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

After updating to 3.6.4 all the websites I go on regularly are plagued with the "Untrusted warning issue" page when I visit. This is the first time I encounter this problem. Please fix this Firefox, i use it so much! DO NOT WANT TO SWITCH BECAUSE OF THIS

Site Moderator

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

Val: Rename (or delete) secmod.db (secmod.db.old) and cert8.db (cert8.db.old) in the Profile Folder

If you have a file cert_override.txt (cert_override.txt.old) in the Firefox Profile Folder then rename or delete that as well.

Help > Troubleshooting Information > Open Containing folder - See also Use the Troubleshooting Information page to help fix Firefox issues

Grand Master Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

Cor-el: Thanks so much for this solution. Everything is working just fine now.

However, I did have a problem with deleting the files. I dragged them in to the trash, then tried to access the sites in question and got the same message. I restarted the computer and when I checked the files I had dragged to the trash were right back where they were before. The only file that stayed trashed was the .txt file.

So I renamed them as you suggested and now everything is working fine.

Thanks again - I tried figuring it out using the Firefox trouble shooting site, but your explanation was straight forward and easy to follow.

Val

New Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

I had a problem with adding certificates (in this case the US Dept of Defense) certificates. I also renamed secman.db (e.g. to *.old), cert8.db, and cert_override.txt, then copied and pasted the files from my previous installation (which I had moved to another disk after my Windows OS became corrupted). This fixed the problem, although I haven't verified that I can add additional certs.

New Contributor

Re: I deleted my certificates by mistake. Now I get error messages trying to login to gMail, eBay and my bank accounts, etc.

FINALLY, Someone with the same problem as me - which tells me I must have deleted my certificates too by mistake and not realized it. However, I am not at all as savvy as you guys and have absolutely NO IDEA what you are talking about & I don't want to lose ALL my BOOKMARKS as they are ALL related to the FDA & ICH Guidelines and took approx. 1 year to build. Can someone PLEASE, PLEASE Walk me through this fix very, very slowly in a language I will understand, i.e., novice, as I am going insane especially since I can't file my taxes this year because the pages wont load images either or allow me to access any links as seen in the attached. Currently using Mac OS X 10.4.11 Firefox 3.6.11.

Many, many thanks to anyone who can help.

2011-03-09-23-06-47-4a014e.jpg 2011-03-09-23-07-01-13f693.jpg 2011-03-09-23-07-20-10d392.jpg