cancel
Showing results for 
Search instead for 
Did you mean: 

I continue to get an error message when I go to most websites, and videos on websites will not play.

SOLVED
Highlighted
New User

I continue to get an error message when I go to most websites, and videos on websites will not play.

I think it has something to do with the Adobe update I just installed. Internet Explorer works fine still, so I think it is a problem with Firefox. See the error message below: Microsoft Visual C + + Runtime Library Assertion Failed! Program: ... File: common\npn_gate.cpp Line: 267 Expression: pPluginShim see Visual C + + documentation on asserts (Press Retry to debug application - JIT must be enabled)

Abort Retry Cancel

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
SUMO Contributor

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

I don't recognize that particular message, but there are some issues with Flash 11.3. Please check whether anything in this article is helpful: Flash 11.3 doesn't load video in Firefox.

5 REPLIES
SUMO Contributor

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

I don't recognize that particular message, but there are some issues with Flash 11.3. Please check whether anything in this article is helpful: Flash 11.3 doesn't load video in Firefox.

New User

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

You are awesome!!! Thank you so much.

New User

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

I keep trying to find the reply but see nothing when I click on "read more!" I have had Firefox for at least 2 years. Only problem came up when they wanted to update & message stated that it would not include my Norton Bar with it's many helps... Finally, during the night sometime, they went ahead & updated & that is where the problem began. As soon as I would open Firefox, I would get a message "Microsoft Visual C++ Runtime Library...file: common/npn_gate. cpp, Line 267, Express pPlug in Shim. Says to see Visual C++ documentation on asserts. I would get 6 to 7 of these error messages & have to shut down. Please...I am 70 years old, have Fibromyalgia & I have spent the last hour trying to find help. I have had to go back to Internet Explorer which I do not like. Please, please, give me an easy answer that I can do to get my browser back. My e-mail address is on my sign-in, but I can give you this one too: judiejudiejudith@yahoo.com. I probably know a little more then people my age do about the computer, but am lost when it comes to these things. Will appreciate your help so much. Thank you!! Judie310

New User

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

I uninstalled Real Player and problem is completely gone!

New User

Re: I continue to get an error message when I go to most websites, and videos on websites will not play.

HELP SOLUTION CONFIRMATION

I have uninstalled the Real Player and my problem has gone away too.