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I cannot use the scrolling feature on my touchpad with Firefox

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New User

I cannot use the scrolling feature on my touchpad with Firefox

Computer is Gateway NV52 Series with a multi-gesture touch pad running Windows 7 64 bit. Trying to use Mozilla Firefox 26

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: I cannot use the scrolling feature on my touchpad with Firefox

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the touch pad work better.

Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.

  • ui.trackpoint_hack.enabled (-1)(-1:autodetect;0Smiley Surprisedff;1Smiley Surprisedn)
5 REPLIES

Re: I cannot use the scrolling feature on my touchpad with Firefox

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Site Moderator

Re: I cannot use the scrolling feature on my touchpad with Firefox

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the touch pad work better.

Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.

  • ui.trackpoint_hack.enabled (-1)(-1:autodetect;0Smiley Surprisedff;1Smiley Surprisedn)
New User

Re: I cannot use the scrolling feature on my touchpad with Firefox

This did not work

New User

Re: I cannot use the scrolling feature on my touchpad with Firefox

Tried all the above and problem still exists

New User

Re: I cannot use the scrolling feature on my touchpad with Firefox

I have Firefox 26 installed on my linux partition and the scrolling works fine just not with windows?