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I cannot type responces to emails since mirosoft upgraded to outlook

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New User

I cannot type responces to emails since mirosoft upgraded to outlook

on this computer i cannot respond to my emails on my hotmail account. i click on the part of the screen where i suppose to type and nothing shows up. i can type in the subject line but not in the body.

1 REPLY
Mozilla Support Contributor

Re: I cannot type responces to emails since mirosoft upgraded to outlook

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these:

  • While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?


Your browser reported to the forum that it is Firefox 9.0.1, which was released 9 months ago now and contains numerous publicly disclosed security vulnerabilities. Have you had problems updating Firefox, or is something holding you back? Or if you check Help > About Firefox, does that show a different version?