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I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

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New User

I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

When I try to open my gmail account it says it cannot open. It say: "The page isn't redirecting properly

  Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
       This problem can sometimes be caused by disabling or refusing to accept
   cookies."

I have tried the suggested things, such as going to the "tools" and opening "privacy" and clicking on "use custom settings,etc. but it did not help. It worked yesterday, so I don't know why it is suddenly not working. I don't have this problem with chrome so I assume it is a firefox issue. Can anyone help? Thank you

4 REPLIES
Legend

Re: I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

Perform the suggestions mentioned in the following articles:

See this article -> Options windows - Advanced panel

  • Remove Checkmark from "Warn me when websites try to redirect or reload the page" listed in General panel -> Accessibility settings
  • Restart Firefox

Check and tell if its working.

Site Moderator

Re: I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

New User

Re: I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

Thank you It worked. I can now open my gmail account.

Legend

Re: I cannot open my gmail account. Why is this? I have already used the allow cookies thing. I have tried things already suggested. It worked yesterday Help?

You are welcome! & Glad to see its working now ..


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