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I cannot open a pdf on mac - am running 17.0.1 on mac os 10.6.8

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New Contributor

I cannot open a pdf on mac - am running 17.0.1 on mac os 10.6.8

Hi, I cannot open a pdf on mac - am running 17.0.1 on mac os 10.6.8.

I followed the instructions here: http://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?esab=a&s=pdf+mac&... but the problem is not fixed - I just get left with a blank screen in a new tab when trying to open pdfs (the downloads folder is also empty).

For example here: http://unetealfuturodeltrabajo.files.wordpress.com/2012/12/esthetic-world-dic-2012.pdf

1 REPLY
Legendary Contributor

Re: I cannot open a pdf on mac - am running 17.0.1 on mac os 10.6.8

You may need to both change your Application preferences AND disable the Adobe Acrobat plugin. To disable the plugin:

Tools > Add-ons > Plugins category

Any luck?